Pastoral care & the code of practice

While you are studying in New Zealand the Government wants you to be well informed and prepared with proper care and organisational structure provided for you. Where you can build your strategic plans and achieve you goals through studying in New Zealand and discovering our distinct culture and heritage.

The Code of Practice for the Pastoral care of each International Student sets out welfare, safety, health and academic success of each student. All education providers with students enrolled on international student permits must meet the standards and provide services to meet students needs.
 

The Code ensures that:

• Professional High standards are maintained at all times and provide high level of support.
• Contractual, Financial and recruitment dealings with international students are completed ethically.
• International Students will be provided with up-to-date and precise information weather its in relation to their payment or charges, refund policy and contract between the applicant and the institute.
• Accurate information will be provided before making commitments
• Recognition of needs will be acknowledge especially in relation to those who are vulnerable because of their youth or lack of experience.
• Support and encouragement in relation to cultural matters will be provided at all times.
• Students requiring accommodation should advise Student Services well in advance of their arrival in New Zealand, all accommodation offered has been inspected by member of student services staff. Accommodation options include home-stay placement, rental accommodation and hostel.
• Suitable accommodation will be provided for students, to ensure safety of students under the 18 years of age, where special safety measures will be in place.
• Fair and justified procedures are in place in relation to grievances resolution policy.

Ministry of Education provides information in relation to the Code of Practice which is found on the Ministry of Education website.


Complaints  

International students can obtain documents outlining the process of complaints in relation to the way their institutions have treated them where immediate and direct contact between parents, teachers and students is possible. The complaint process may be found on the Ministry of Education website.